FAQ
FAQS
Orders & Payments
How can I pay for my order?
We process payments securely through Stripe, supporting major credit and debit cards (Visa, Mastercard, American Express) as well as Apple Pay and Google Pay.
When will I be charged for my order?
Full payment is required at checkout. Orders are processed only after successful payment confirmation.
Can I update or cancel my order after placing it?
Yes, you may request changes or cancellation within 24 hours of placing your order. After this period, or once the order has entered production/shipment, modifications are no longer possible.
-
EU/EEA Customers: You also have a separate 14-day statutory right of withdrawal after delivery — see our Return & Refund Policy for details.
Shipping & Delivery
Do you ship worldwide?
Yes, we offer worldwide shipping. Please note that we do not ship to P.O. Boxes, APO, DPO, or FPO addresses as express couriers require a physical street address.
What is the expected delivery time?
-
Standard Shipping (Free): 8–12 business days (includes 2–4 days processing + 6–8 days transit).
-
Expedited Shipping ($30.00 USD): 4–8 business days (includes priority processing + faster transit).
How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use it to monitor your shipment status on our Order Tracking Page or the courier’s website.
Will I have to pay customs or import duties?
Yes, any applicable customs duties, import taxes, or local clearance fees are determined by your local government and are the responsibility of the customer.
Returns & Exchanges
Can I return or exchange an item if it doesn’t fit?
Yes, we offer a 30-day return policy for eligible items. Products must be unworn, unused, and returned in their original condition with all packaging and tags intact.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Do you offer exchanges?
Yes, exchanges are available depending on stock availability. Alternatively, you may return the eligible item and place a new order.
Are custom or made-to-order jackets returnable?
Custom or tailored made-to-measure jackets are produced specifically to your measurements and are not eligible for return or exchange unless they arrive damaged, defective, or incorrect.
Size & Fit
How do I choose the right size?
Each product page includes a detailed size chart. We strongly recommend measuring yourself and comparing your numbers with the chart before ordering. If you need assistance, reach out to us at [email protected].
Products & Care
What materials are used in your jackets?
Our jackets are crafted from high-quality materials including real cowhide, lambskin, goatskin, and selected premium synthetic alternatives. Specific material details are listed on each individual product page.
How should I care for my jacket?
We recommend applying a specialized leather conditioner regularly and avoiding prolonged exposure to heavy rain, direct water, or extreme heat. Always follow the specific care instructions included with your garment.
Security & Support
Is your checkout secure?
Yes. Our website uses 256-bit SSL encryption and PCI-compliant payment gateways. We never store or view your full credit card details on our servers.
Do you offer promotions or discounts?
Yes, we occasionally run seasonal sales and special promotions. You can subscribe to our newsletter to receive updates and exclusive offers.
Do you have a physical store?
No, USALeatherFactory operates exclusively online to ship custom leather outerwear directly from our manufacturing facilities to customers worldwide.
Where is USALeatherFactory based?
Our legal entity, USALeatherFactory LLC, is headquartered in Sheridan, Wyoming, USA, with operational offices and primary manufacturing facilities located in Karachi, Pakistan.
Need Further Help?
If you have additional questions or need assistance with an existing order, please get in touch with our support team:
Email: [email protected]
Phone: +1 (609) 403-9683
