Terms and Condition

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Terms and Condition

Acceptance of Terms

By using the USALeatherFactory website and services, you agree to abide by these Terms and Conditions. Placing an order signifies your consent to a binding legal agreement, confirming that all provided information is accurate, current, and non-fraudulent.

FAQs and Customer Support

Refer to our FAQ section for details on our products, ordering procedures, and general inquiries. For further assistance, our dedicated customer service team is ready to help.

Ordering Process

Our user-friendly ordering system ensures a smooth experience. Upon placing an order, you will receive a confirmation email. If you do not receive this email within 24 hours, please contact us immediately to verify your order.

Secure Payment Options

We offer secure payment options, including MasterCard, Visa, American Express, and Square. Orders must be placed through our website, with all prices in US Dollars and exclusive of taxes.

Customer Satisfaction

At USALeatherFactory, customer satisfaction is our priority. We are committed to delivering exceptional quality and competitive prices. Our regular promotions and offers are our way of showing appreciation to our valued customers.

Shipping Policy

We offer free shipping to the UK, USA, Canada, and Australia. Shipping charges apply to other regions. Recipients are responsible for any customs charges upon delivery.

Safer Online Shopping

We use Secure Sockets Layer (SSL) encryption to protect your data. Your sensitive financial information is securely handled within our system.

Order Cancellation

Cancellation policies are as follows:

  • A 20% deduction from the total payment for cancellations within 3 days.
  • A 30% deduction from the total payment for cancellations within 7 days.
  • No cancellations are accepted after 7 days from order placement.

Return and Exchange Policy

Returns and exchanges are allowed within 30 days of order delivery. Exchange items may take 10-15 days to process and ship. Refunds are subject to item inspection and may take 15-20 business days. Shipping costs are non-refundable, and restocking fees may apply. Returns or exchanges for damaged or used products are not accepted.

Contact Information

For inquiries or concerns about our Terms and Conditions, please email us at [email protected] or call us at (+44) 7456445866

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