FAQS
How can I make a payment for my order on USALeatherFactory.com?
You can conveniently pay for your order using PayPal, Visa, Mastercard, American Express, or Discover cards.
Can I make changes to my order after it has been placed?
Changes to your order can be made if the item has not been shipped. Please contact our customer service team to confirm the status of your order.
Where can I find information about the order I placed?
Upon placing an order, you will receive an email with details such as item prices, order number, and shipping charges.
Do you offer worldwide shipping?
Yes, we ship globally, excluding Israel, Russia, and APO/FPO addresses. For any inquiries, feel free to reach out to us at [email protected].
Is online ordering secure?
Absolutely. We use SSL encryption to ensure the security and privacy of your order. Payments are processed securely through PayPal, a trusted service provider.
What is the estimated delivery time for my order?
Orders are typically delivered within 4-8 business days. If your order exceeds this timeframe, please contact our customer service team for assistance.
I’m uncertain about which size would fit me perfectly for a specific product.
Refer to our size chart provided on the product page. If you’re still unsure, reach out to us at [email protected], and our support team will assist you in finding the ideal fit.
How do I select the correct size for my leather jacket?
We recommend consulting our size chart on the product page and comparing your measurements to find the perfect fit.
Can I return or exchange my leather jacket if it doesn’t fit?
Absolutely. We offer a 30-day return policy, allowing you to exchange or return your jacket if it doesn’t meet your expectations.
What types of leather are used for your jackets?
Our jackets are crafted from high-quality leathers, including cowhide, lambskin, and goatskin. Specific leather types are listed on each product page.
How should I care for my leather jacket?
We suggest using a leather conditioner to maintain the softness and suppleness of your jacket. Follow the care instructions provided on the product page for optimal results.
Do you provide discounts or promotions?
Yes, we offer various discounts and promotions throughout the year. Sign up for our newsletter to stay updated on the latest deals and offers.
Does USALeatherFactory.com have physical retail stores?
USALeatherFactory.com operates solely as an online store and does not have any physical retail locations.
How can I apply my coupon code during checkout?
Enter your coupon code in the designated field during the checkout process.
Do I need to pay for return courier charges?
No, we offer free return shipping as part of our service. There are no charges for return or exchange courier services.