Returns and Exchanges
We have no control over size, and we process your orders strictly to your selected size. If it is not according to fit, for an exchange send a request to the customer service team within 30 days after the arrival of product. Size charts are added for user convenience on all clothing except merchandise.
Note, custom products will not be returned or exchanged. It is essential that you cross check your measurements carefully before placing an order.
No exchange or refunds will be issued on ordering products for trial purpose.
Cancellation of Order:
Any request for order cancellation will be issued as per the clauses mentioned below:
Confirm cancellation within (3) days of order or will result into a direct/flat deduction of 25% from your ordered item amount.
However, if requested cancellation is within (7) days, there will be 50% deduction from the item amount.
No requests for order cancellation will be done after (7) days of confirmation.
Each product we receive for return or refund are inspected by quality control department to determine that the product is exactly the same as ordered from our website.
If the product is somehow damaged during the shipment, only then you will get a replacement shipped at our expense. If your product is damaged, please email and specifying the extent of damage within (24) hours.
We prioritize delivering a satisfactory customer experience. To ensure your complete satisfaction, our return policy extends to 30 days from the date of delivery. You have the option to return or exchange nearly all items within this 30-day window for either a full refund or an exchange.
Upon receiving and inspecting your return, typically within 72 hours of receipt, we will swiftly process your exchange order. You can expect delivery within the next 10 business days. For refunds, please allow up to 3 business days for processing. Once processed, you will receive an email confirmation indicating the completion of your return. Refunds will be credited to the original mode of payment and may take between 10 to 45 days to reflect, depending on your payment method.
Should you receive a defective product, please notify us via e-mail at [email protected] within 2 working days for prompt assistance.
Please note that personalized or customized products, among others, cannot be returned for a refund or exchange under any circumstances.
Additionally, kindly be aware that in the case of returns, customers will be responsible for covering the shipping costs associated with sending the item back to us.
Postage and Packaging:
Postage and packaging charges are not refundable and relative shipment cost of return must be borne by the buyer.
In the case of a return please send us an e-mail at [email protected] prior returning the product to ensure you are dispatching your return merchandise to the correct location.